Shipping Policy

Shipping Policy

Effective Date: May 16, 2026

Thank you for shopping with tracitreasure. This Shipping Policy explains how orders are processed, shipped, and delivered. Our goal is to provide clear and transparent information regarding shipping timelines, processing procedures, and delivery expectations.

By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may vary during:

  • High order volume periods

  • Holidays or promotional events

  • Product availability delays

  • Situations beyond our operational control

Orders are processed only on business days:

Monday – Friday: 9:00 AM – 5:00 PM (CST)
Weekend and holiday orders will begin processing on the next business day.

2. Shipping Time Estimates

Estimated delivery times vary depending on the shipping destination, carrier operations, customs processing, and product availability.

Typical delivery estimates:

  • United States: 5–12 business days

  • International Orders: 7–21 business days

Please note that these are estimated delivery windows and not guaranteed delivery dates.

3. Shipping Costs

Shipping charges are calculated at checkout based on factors such as:

  • Delivery location

  • Package size and weight

  • Shipping method selected

Any applicable shipping fees will be clearly displayed before order confirmation.

4. Order Tracking

Once an order has been shipped, customers will receive tracking information via email when tracking is available from the shipping carrier.

Tracking updates may take time to appear depending on carrier processing systems.

5. Shipping Delays

While we aim to ensure timely delivery, delays may occur due to factors outside our control, including:

  • Carrier disruptions

  • Weather conditions

  • Customs inspections

  • Incorrect shipping information

  • High seasonal demand

tracitreasure is not responsible for shipping delays caused by third-party carriers or external circumstances.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided:

  • Delivery delays may occur

  • Additional shipping charges may apply

  • Orders may be returned or undeliverable

Please contact us immediately if shipping details need correction before the order ships.

7. Lost or Stolen Packages

If a package is marked as delivered but cannot be located, customers should:

  1. Verify the shipping address

  2. Check nearby delivery locations or with neighbors

  3. Contact the shipping carrier directly

If additional assistance is needed, customers may contact our support team. However, tracitreasure is not responsible for packages lost or stolen after confirmed delivery by the carrier.

8. International Shipping

International orders may be subject to:

  • Customs duties

  • Import taxes

  • Local fees or regulations

These charges are the responsibility of the customer unless otherwise stated.

Delivery times for international shipments may vary depending on customs clearance and local carrier services.

9. Damaged Packages

If an order arrives damaged, customers should contact us promptly with:

  • Order number

  • Description of the issue

  • Clear photos of the damaged item and packaging

We will review the issue and provide assistance where appropriate.

10. Contact Information

For shipping-related questions or assistance, please contact us:

Business Name: tracitreasure
Website: tracitreasure
Email: SUPPORT@tracitreasure.SHOP
Phone: +1 708-549-2038
Business Address: 9845 Cordoba Ct, Orland Park, IL 60462, United States

We appreciate your trust in tracitreasure and are committed to providing clear communication and reliable service throughout the shipping process.

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