Return & Refund Policy

Return and Refund Policy

Effective Date: May 16, 2026

Thank you for shopping with tracitreasure. We aim to provide a transparent and reliable shopping experience. This Return and Refund Policy explains the conditions under which returns, refunds, and exchanges may be accepted.

By placing an order through our website, you agree to the terms outlined in this policy.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return, items must:

  • Be unused and in original condition

  • Include original packaging where applicable

  • Not show signs of damage caused by misuse or improper handling

  • Be returned with proof of purchase or order confirmation

Returns that do not meet these conditions may not be approved.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Final sale or clearance items

  • Gift cards

  • Personalized or customized products

  • Items marked as non-returnable for hygiene or safety reasons

Any non-returnable conditions will be stated on the product page where applicable.

3. Return Process

To initiate a return, customers must contact our support team with:

  • Full name

  • Order number

  • Reason for return

  • Photos of the item if damaged or defective

Once the request is reviewed, return instructions will be provided if the return is approved.

Customers should not return products without receiving return authorization instructions from our support team.

4. Refunds

After the returned item is received and inspected, we will notify the customer regarding refund approval status.

If approved:

  • Refunds will be issued to the original payment method

  • Processing times may vary depending on the payment provider or financial institution

  • Shipping charges are generally non-refundable unless the return is due to our error

Refund processing may take several business days after approval.

5. Damaged, Defective, or Incorrect Items

If an order arrives damaged, defective, or incorrect, customers should contact us within 7 days of delivery.

Please include:

  • Order number

  • Description of the issue

  • Clear photos showing the problem

We will review the issue and, where appropriate, offer a replacement, refund, or other suitable resolution.

6. Exchanges

Exchanges may be offered for eligible items depending on product availability.

Customers requesting an exchange should contact our support team for assistance before returning any item.

7. Return Shipping Costs

Unless otherwise required by law or caused by our error:

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable

  • We recommend using a trackable shipping method for returns

tracitreasure is not responsible for returned packages lost during transit.

8. Late or Missing Refunds

If a refund has not appeared after approval:

  1. Check your bank or payment account again

  2. Contact your payment provider or financial institution

  3. Allow additional processing time

If assistance is still needed, please contact our support team.

9. Order Cancellations

Orders may only be canceled before processing or shipment begins.

Once an order has entered fulfillment or shipping stages, cancellation requests may no longer be possible.

Customers should contact us as soon as possible regarding cancellation requests.

10. Contact Information

For return, refund, or exchange inquiries, please contact us:

Business Name: tracitreasure
Website: tracitreasure
Email: SUPPORT@tracitreasure.SHOP
Phone: +1 708-549-2038
Business Address: 9845 Cordoba Ct, Orland Park, IL 60462, United States

We appreciate your trust in tracitreasure and are committed to handling return and refund requests fairly, clearly, and professionally.

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